Privacy policy
At Celeste, we value and respect your privacy. This Privacy Policy outlines the information we collect, how we use it, and the steps we take to ensure your data is protected.
1. Information We Collect
We collect personal information such as your name, email address, shipping address, payment details, and phone number when you place an order, sign up for our newsletter, or contact us for customer support. We may also collect browsing information, such as your IP address, device type, and pages visited on our website, through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Communicate with you regarding your orders or inquiries.
- Send marketing communications, newsletters, or promotional offers (you can opt out at any time).
- Improve our website and customer experience through analytics and feedback.
- Comply with legal obligations and resolve disputes.
3. How We Protect Your Information
We implement a variety of security measures to ensure the safety of your personal information. These include encryption technologies and secure payment gateways to protect your data during transmission and storage.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as necessary to complete your order (e.g., sharing with our payment processors, shipping providers, and other trusted partners). We may share data with third-party service providers who assist with marketing, analytics, or legal compliance, but they are required to keep your information confidential.
5. Cookies
We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can choose to disable cookies through your browser settings, but this may limit some features of our website.
6. Your Rights
You have the right to access, update, or delete your personal information at any time. If you wish to unsubscribe from our marketing emails, you can do so by following the instructions at the bottom of any email or by contacting us directly.
7. Children’s Privacy
Our website and products are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated date. By continuing to use our website, you agree to the revised Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Thank you for trusting Celeste with your personal information. Your privacy is important to us, and we are committed to protecting it.
Our Mission
At Qalm, we believe that every parent’s priority should be their child’s well-being, especially when it comes to protecting their delicate senses and supporting healthy brain development. Our mission is to create products that go beyond the ordinary, offering peace of mind in a noisy world and ensuring that your baby’s earliest experiences are safe and comforting.
Our Focus
We understand that the early years are crucial for a child’s growth, where every sound and sensation plays a role in shaping their future. That’s why Qalm headphones are meticulously designed to shield your little one from harmful noise, providing a calm, secure environment that nurtures both their hearing and cognitive development. Each pair is crafted with the utmost care, ensuring that your baby’s comfort and protection are at the forefront.
Our Priority
At Qalm, we don’t just make headphones; we create a sanctuary of sound, allowing your child to explore the world without fear of overstimulation or damage. Our commitment is to help you protect what matters most, giving your baby the safe, serene start they deserve.