Refund policy

At Celeste, we are committed to your satisfaction and want you to love our products. If for any reason you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee.

1. Eligibility for Refunds
To qualify for a refund, you must contact us within 30 days of receiving your order. The product must be unused, unopened, and in its original condition to be eligible for a refund.

2. How to Request a Refund
To initiate a return, please contact our customer support team at [info@celestebeauty.com] with your order number and reason for return. We will provide you with instructions for returning the product.

3. Return Shipping
You will be responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure your return is safely delivered. Please note that shipping costs are non-refundable.

4. Refund Processing
Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method, and it may take 5-10 business days for the funds to appear in your account, depending on your bank or payment provider.

5. Exceptions
Please note that products purchased as part of a special offer, clearance items, or those marked as final sale may not be eligible for a refund.

If you have any questions or need assistance, don’t hesitate to reach out to our customer support team. We are here to help!

Thank you for choosing Celeste!

Our Mission

At Qalm, we believe that every parent’s priority should be their child’s well-being, especially when it comes to protecting their delicate senses and supporting healthy brain development. Our mission is to create products that go beyond the ordinary, offering peace of mind in a noisy world and ensuring that your baby’s earliest experiences are safe and comforting.

Our Focus

We understand that the early years are crucial for a child’s growth, where every sound and sensation plays a role in shaping their future. That’s why Qalm headphones are meticulously designed to shield your little one from harmful noise, providing a calm, secure environment that nurtures both their hearing and cognitive development. Each pair is crafted with the utmost care, ensuring that your baby’s comfort and protection are at the forefront.

Our Priority

At Qalm, we don’t just make headphones; we create a sanctuary of sound, allowing your child to explore the world without fear of overstimulation or damage. Our commitment is to help you protect what matters most, giving your baby the safe, serene start they deserve.