Terms of service

Welcome to Celeste! By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making any purchases or using our website.

1. Acceptance of Terms
By using this website and purchasing our products, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website or services.

2. Products and Services
We offer a variety of skincare products, including our Bio Collagen Face Masks, for sale through our website. We strive to ensure that all product descriptions, pricing, and other information on our site are accurate, but errors may occur. In the event of an error, we reserve the right to cancel or refuse any orders, and we will notify you of any such cancellations.

3. Orders and Payment
By placing an order with Celeste, you agree to provide accurate and complete information for the processing of your order. All payments must be made in full at the time of purchase. We accept various forms of payment, including credit/debit cards and other methods indicated at checkout. Prices are subject to change at any time, but once your order is placed, the price is locked in.

4. Shipping and Delivery
We aim to process and ship all orders in a timely manner. Shipping times and fees are based on the shipping method you select at checkout. Celeste is not responsible for delays caused by third-party carriers or customs procedures. Once the package leaves our warehouse, it is the responsibility of the carrier to deliver it to the address provided.

5. Returns and Refunds
We want you to be satisfied with your purchase. If you are not completely satisfied, you may return your product within [insert return period] days of receipt for a full refund or exchange, provided the product is unopened and in its original condition. To initiate a return, please contact our customer support team for instructions. Shipping costs are non-refundable, and you are responsible for return shipping.

6. Account Responsibility
If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and password. You agree to notify us immediately of any unauthorized use of your account. Celeste is not responsible for any loss or damage resulting from your failure to comply with this obligation.

7. Use of Website
You agree to use our website only for lawful purposes and in accordance with these Terms of Service. You may not use the site to engage in any activity that is unlawful, harmful, or otherwise disrupts our services or website.

8. Intellectual Property
All content on this website, including text, images, logos, and trademarks, is the property of Celeste and is protected by copyright laws. You may not use, reproduce, or distribute any content from the site without our express written consent.

9. Limitation of Liability
To the fullest extent permitted by law, Celeste shall not be liable for any damages arising from the use of our products or website, including but not limited to direct, indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid for the product in question.

10. Privacy Policy
Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more information.

11. Modifications to Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, with an updated date. By continuing to use our website after changes are posted, you agree to be bound by the revised terms.

12. Governing Law
These Terms of Service are governed by the laws of [insert jurisdiction]. Any disputes arising from the use of this website or our products will be resolved in the courts of [insert jurisdiction].

13. Contact Us
If you have any questions about these Terms of Service, please contact us at:

Thank you for choosing Celeste!

Our Mission

At Qalm, we believe that every parent’s priority should be their child’s well-being, especially when it comes to protecting their delicate senses and supporting healthy brain development. Our mission is to create products that go beyond the ordinary, offering peace of mind in a noisy world and ensuring that your baby’s earliest experiences are safe and comforting.

Our Focus

We understand that the early years are crucial for a child’s growth, where every sound and sensation plays a role in shaping their future. That’s why Qalm headphones are meticulously designed to shield your little one from harmful noise, providing a calm, secure environment that nurtures both their hearing and cognitive development. Each pair is crafted with the utmost care, ensuring that your baby’s comfort and protection are at the forefront.

Our Priority

At Qalm, we don’t just make headphones; we create a sanctuary of sound, allowing your child to explore the world without fear of overstimulation or damage. Our commitment is to help you protect what matters most, giving your baby the safe, serene start they deserve.